Customer Care
I’m having trouble to place an order online...
Please contact us on +64-9-520-4227 or email us at hello@dearlittledot.com and we will get your order sorted!
Safe Payment
We work with DPS|Paymentexpress®, whose client list include Apple, Air NZ, Pumpkin Patch, HP, EziBuy TradeMe and many more! Our smart shopping cart system protects all the payment pages by Secure Sockets Layer (SSL) to ensure your credit card details are safe. We accept Mastercard and Visa for payment of online transactions.
We understand different customers prefer different payment methods. So we accept cheque or direct credit payment to our bank account.
Bank: Bank of New Zealand
Account Name: Little Dot
Account Number: 02-0100-0184484-001
Please note that your order will only be sent after your cheque or direct credit payment has cleared.
Shipping
You will receive a notification email once your order has been processed.
In normal circumstances New Zealand orders will be sent within 48 working hours after your payment is confirmed and takes approximately 2 to 10 days for delivery. Please note that delivery time may be affected by public holidays and Christmas & New Year period.
If you choose Signature Shipping when Checkout we recommend a work address if more convenient. If no one is available for the parcel it may be re-directed to the nearest post office or depot. Collection or re-delivery from the depot can be arranged, but unfortunately parcels must be collected from the post office.
Anywhere in New Zealand $2 Flat Rate
Anywhere in Australia $20 Flat Rate
For other countries international orders, please contact us hello@dearlittledot.com with items you would like to purchase and we will advise you of the appropriate delivery cost. Please note that we do not take responsibility for additional charges incurred at purchasers end after an order is dispatched as this can vary depending on the customs rules of each country.
Pricing
All prices listed on our website are retail prices with applicable New Zealand taxes and duties included. They do not include the freight price. All prices are subject to change without prior notice.
How do I get Little Dot membership?
Just like you we shop online too! We personally find it painful to go through the the whole process of register, login, confirm, re-confirm, find password! Life is too short to remember all different passwords!
So on our site, you don’t need an account to browse through our beautiful products :D and when you make your first purchase with us, you automatically become a member as our system picks up your details and send you our latest news and specials. Simple but great isn’t it :)
I would like to have my purchase gift wrapped.
We make sure every purchase is beautifully wrapped and the package is securely packed without any additional charge. If you’d like something special please check out Gift section.
Exchange, Refund & Damaged Product
Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right. If this is the case please feel free to email us so we can help you by offering you an exchange. Contact must be made within 48 hours of receipt of the products by email hello@dearlittledot.co.nz and return with a copy of your receipt within 7 days of receipt. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, an exchange will be dispatched.
The cost of returning the product to dearlittledot.co.nz is the responsiblity of the purchaser.
Return Delivery Address: PO Box 106977 Auckland CBD 1143 New Zealand
In case of damaged products, contact must be made within 48 hours of receipt of the products by email hello@dearlittledot.co.nz notifying us of any damage to the product. Upon return, the product will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control.
At Little Dot, every care is taken to ensure your purchase is well packed before it is despatched. We are unable to take responsibility for any loss or damages of products in transit. But we will make contact with the relevant courier to track your package or initiate a claim for lost products.
To play it fair, we would like advise you to choose carefully, we do not give refund simply because you changed your mind. Sale products will not be exchanged or refunded. Sale products are final sale only.
If you purchased our products from a retail store, please contact the store for their independent refunds & exchange policy.
Product Appearance & Description
We have went the extra miles to style our products in the photos for your pleasure of viewing on our website. Please note that the decorative items are not included in sales of the product, unless stated otherwise. Product colors and textures may appear slightly different on individual’s computer monitor.
We have taken care to ensure that the descriptions and specifications of the products are correct. However it is possible that slight variations in the products may occur.
Privacy
We get annoyed with junk mails! Because we understand therefore we respect your privacy. We take extreme care with your details. Little Dot does not sell or rent the information that your provide to us to any third party.
On occasion, we may contact you with news & special offers. If you are not interested simply unsubscribe at any time by following the unsubscribe procedures described in the email.
